Chronic Neck and Upper Back Pain in Call Center Operators

Q1: Why do call center operators often suffer from neck and upper back pain?
A1: Long hours of sitting, headset use, and looking down at screens cause stress on the cervical spine and upper back muscles. Poor posture and repetitive strain build up over shifts, resulting in chronic discomfort.

Q2: What symptoms are common in this group?
A2: Symptoms include stiff neck, aching between the shoulder blades, tension headaches, tingling in the arms, and reduced mobility. Over time, pain can persist beyond work hours and interfere with sleep.

Q3: What quick fixes or remedies do call center operators usually try first?
A3: Many attempt:

• Neck pillows or supports for posture correction.
• Plasters or analgesic gels for temporary relief.
• NSAIDs or COX-2 inhibitors to ease discomfort.
• Massage or acupuncture to release muscle tension.
• Physiotherapy with stretching and ergonomic guidance.

These may provide temporary relief but rarely solve the root cause of prolonged screen and headset use.

Q4: How does The Pain Relief Clinic approach this pain differently?
A4: The Pain Relief Clinic emphasizes non-invasive technology such as HotHeal Therapy, shockwave therapy, and guided physiotherapy to relieve pain, correct imbalances, and restore mobility. For accurate diagnosis, MRI scans are available if needed. Eligible Singaporeans, permanent residents, and some international patients may use cashless service, removing upfront financial burden and making treatment stress-free.

Q5: How can chronic pain affect call center operators emotionally and socially?
A5: Pain can lower work performance, increase absenteeism, and cause fatigue after shifts, limiting personal and social activities. Emotionally, it may create frustration, irritability, and anxiety about long-term health.

Q6: Who is this treatment most suitable for?
A6: This approach is ideal for call center operators, customer service staff, and telemarketers who experience persistent neck and upper back pain. With non-invasive treatment and cashless service options, they can return to work with less pain and improved well-being.